If your account or one of your projects has been suspended and you believe that you did not violate our Terms of Service, you may appeal the suspension. A suspension appeal can be filed, using the steps listed below.
How to appeal a suspension:
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Use the email address that is associated with your Glitch account to send us a support request.
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In the subject line, write “Suspension Appeal”
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In your message, include:
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Your Glitch username.
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If appealing a project suspension, the name of the project(s) that have been suspended.
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An explanation of why you believe your account or project(s) should not have been suspended.
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When making an appeal, be aware of the following:
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The appeal must come from the account holder or project owner.
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Appeals are reviewed in the order that they are received.
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Every appeal will be carefully reviewed by at least one member of the Glitch Community team and one member of the Glitch Support Team.
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Every appeal will receive a response within 1 business week.
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Sending multiple appeals or otherwise spamming Glitch, will disqualify the appeal.
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All appeal decisions are final. If a subsequent appeal is made, it will be disqualified.
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Appeals that are made using any other method than the steps listed above will not be considered.